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What to Expect as a Client

A client is considered someone who has been referred to Dr. Roland through a contracted agency for either confidential counseling, critical incident stress debriefings, or officer involved shooting debriefings or is paying privately. 

Prior to your appointment:

  • Please arrive 10-15 minutes before your appointment in order to fill out paperwork (if this is your first time seeing Dr. Roland)​

  • In most cases your agency will not be given any information about your appointment, however if your agency does not have a contract and requires visits to be authorized by a supervisor, we will give them your name in order to get the authorization. 

  • We will try our best to keep from scheduling clients at the same agency back-to-back in order to maintain confidentiality

At your appointment:

  • Know that your appointment will be approximately 50 minutes long

  • We do have a bathroom available for your use, just ask staff for the key

After appointment:

  • Your information will remain confidential; nothing will be shared with the agency unless you have given specific permission to Dr. Roland or staff and have signed a Release of Information (ROI) to share relevant information with your agency or other organization.

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